Refund policy

Returns and refunds

Right of withdrawal
You can cancel your purchase without giving a reason within 14 days of receiving your order. To do so, email us at info@memoshop.eu with your order number.
You can also use our withdrawal form: https://memoshop.eu/en/pages/withdrawal-form

Exceptions
Personalised products (MagicPic, Memoboard) cannot be returned, because we make them individually from your own photos and videos.

Sending the product back
Please send the product back within 14 days of telling us you are cancelling, to this address:
KOPINFO Kft., 1112 Budapest, Budaörsi út 152/B, Hungary
Return shipping is paid by you.
Please only handle the product as much as you need to check it. You are responsible for any loss in value caused by further use.

Refunds
We refund the product price and the original shipping cost within 14 days of receiving your cancellation, using the payment method you paid with. We may hold the refund until the product has arrived back with us.

Damaged in delivery
If your product arrives damaged, email us with photos at info@memoshop.eu within 5 business days of receiving it, and we will replace it or refund it.

Faulty products
If a product develops a fault, you are entitled to the statutory warranty rights. MemoBook and MemoCam products also come with a 1-year guarantee. Write to us at info@memoshop.eu and we will repair, replace or refund the product.

Contact
KOPINFO Kft.
1118 Budapest, Rétköz utca 29, Hungary
Company registration number: 01-09-697868
Tax number: 12673139-2-43
EU VAT number: HU12673139
Email: info@memoshop.eu